Refund policy
Last updated 9 November 2026
Tickets
Tickets can be refunded up to 7 days before the day they are valid for. After that, tickets can be transferred to another named guest where the ticket type allows it. Tickets already scanned cannot be refunded.
Stalls
If the organizer cancels the event, stall payments are refunded in full. A vendor who cancels pays a 10% administration fee. The cancellation cut-off date is confirmed in the exhibitor terms before stall sales open.
How to ask
Write to thread@theabujarunway.com with your reference. The finance team answers within two business days.